The Bickerstaffe Record
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Summer 07 Bickerstaffe Record

Getting the small things sorted

07.23.07 | Comment?

Your new councillor Paul has spent some time since his election agreeing and testing a system for getting small jobs done quickly.   

The system established is as follows: 

§               If Paul sends an email on a problem to the Council before on a Tuesday, he is ‘guaranteed’ a response from a responsible officer by the end of the week;  

§               If he submits after this time, the response will come in the next week.   

To date, most problems reported in this way have concerned fly-tipping, poor maintenance of road verges and obscured footpaths, overflowing bins and planning queries.  Not all responses have been satisfactory, or made by the deadline, but overall it is worth persevering.    

The system is District-wide, and assessment of the reference numbers given to each response to date suggest that Paul – one of 54 councillors in

West Lancashire – has logged about a quarter of all issues, so Council officers know who he is now!  

The system is there to be used, so if you have any local problem that you want looking at, just contact Paul and tell him.  Useful details to give are the location, when the problem was spotted/became apparent, and /or how long it’s been there. 

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